Proactive Hardware Service
This section explains how to use the Oracle Proactive Hardware Service, the portal and underlying Home Page. (click here)
- Proactive Hardware Service Application** Portal Function
- Proactive Hardware Services Home Page
- Header Functions
- Quick Look-up** Refine View by Serial-Number
- Refine View by Host-ID
- Errors Reported in Refine View
- Explorer Age Use
- OSSA Report Age Use
- CSI Look-up** CSI Look-up Table
- Query Recommendations
- Explorer Age Use
- OSSA Report Age Use
Icon Legend - How to interpret and use? (click here)
Please note our analysis and recommendations are based on what is installed on the system, not necessarily on what is being used. Example; If the company's Golden Image loads the entire Solaris 10 package, yet only half of the packages are being utilized; the analysis will provide feedback on all known situations related to the entire configuration or load. Managing your Golden Image, can help reduce complexity.
There are three icons representing three very distinct situations. These icons and situations are used to help the user quickly determine where to focus his or her attention. As each customer can have different business needs and requirements, understanding how these icons are deployed can help the user make this determination.
- = Review Highly Recommended
- This is a known issue which affects a critical aspect of this system. Critical aspects include but are not limited to; known serviceability, kernel, basic service tool, best practice, security, data corruption, and availability issues, to name a few. The finding is conclusive. However, your business needs/requirements should be applied to determine the correct level of risk tolerance and mitigation.
- = Business Conditional Review
- This is a known issue which can affect this system, however; either the finding is inconclusive, and/or more investigation is needed, and/or a manual check is needed, and/or there is not enough information to determine applicability, and/or your business needs/requirements should be applied to determine the correct level of risk tolerance and mitigation.
- = No Known Issues
- Based on the Explorer run date and the report generation date; no known issues apply to this section or check.
OSSA Mission Critical (MC) (click here)
Prerequisites to this level of SSA Reporting consists of an active Premier Support for Systems CSI in question.
The Essentials section focuses on the serviceability aspects of a system. Given time, all configurations experience issues. The Essentials Report provides checks and recommendations to address specific known items which, when implemented, can increase the probability of first call completion and can decrease time to resolution. This is achieved through implementation of best practices on the following:
- Diagnostic data capture
- Remote access configuration/set up
- Installation of Oracle's basic service tools
- Firmware management
- Confirmation that basic application specific patches are up-to-date.
The Mission Critical reports focus on Sun Alerts; failed components; mission-critical, application-specific patches; and best practices for mission critical environments (redundancy, mirroring, and so forth). Oracle Alerts are known issues that impact availability, security, and data corruption. In conjunction with the Essentials report, Mission Critical reports check many known issues and simplify the identification and management of these issues.
Operational Risk Index (ORI) (click here)
Operational Risk Index (ORI) is a simple metric that acts as an indicator of IT risk. ORI assesses an Oracle system for known Security, Availability and Data Corruption issues related to configuration, patch levels, etc. and then calculates a risk score based on the applicability of each identified known issue on the target system.
The higher the ORI score the greater the potential for problems. Each identified issue is given an ORI Severity that is used in calculating the Operational Risk Index of the system being analyzed when that issue is applicable. As customers remediate rule failures, ORI scores drop.
Operational Risk Index assessments are intended to provide a measurement of a group of systems, stack ranking the systems according to risk aversion. This allows the customer to quickly identify which systems are in need of greater attention and in essence develop a focused and proactive approach to mitigating and preventing issues within the target group of systems or service environments.
Business Rules Applied
This section describes the business rules being applied within the Oracle Proactive Services user's experience. (click here)
Frequently Asked Questions (FAQ)
This section answers the most Frequently Asked Questions. (click here)
Proactive Terms and Definitions (click here)
Sequence of Operation and Troubleshooting Guide (click here)